BargainMax

You should receive an email when your order has been shipped which will include the tracking number and details of the courier who will be delivering your order. You can input the tracking details from this email on the relevant courier website to stay up to date with your delivery. We use the following courier services to deliver your goods

Click on the relevant link to track your parcel

• Amazon
• Yodel
• DX
• Evri
• Starlinks

Please check the courier hasn't left a delivery card with further instructions or details on where your parcel has been left. You can enter your tracking id into the relevant courier website below to check this.

• Amazon 
• Yodel
• DX
• Evri
• Starlinks

 To avoid any delays to your delivery our couriers may leave your parcel in a safe place at your property or with a neighbour.

If you have checked with your neighbours and/or around your property and still haven't located your parcel please contact us.

Note: We must be notified of any missing parcels within 12 days of your order being despatched. There may be instances that we require you to complete further documentation to assist our investigation. If the required documents are not completed, we will be unable to proceed or provide a resolution as this step is crucial for ensuring we have all the information needed to assist you.

Please allow 5 days from the last scan date on your tracking before contacting us as it can take time for parcel updates to be shown in the tracking information.

If you still do not see an update after this time, please contact us here.

We don’t currently offer specific delivery windows.

It's a good idea to check your delivery notifications as some couriers allow you to provide specific instructions on where to leave your parcel, if you wont be at home when they arrive.

If you are not home when the courier arrives to deliver your order, they may try and deliver it to a neighbour or leave it in a safe place so that your delivery isn’t delayed.

In most cases a card will be left for you to locate your parcel when you get home. Please keep a close eye on your tracking and any delivery notifications from the courier for up to date information on the delivery of your parcel.

Some couriers will allow you to provide them with delivery instructions if you wont be home when your parcel arrives. Please see your courier tracking for further info.

• Amazon
• Yodel
• DX
• Evri
• Starlinks

To protect our customers when shopping online we are unable to change the delivery address on an order, therefore, all parcels will be sent to the address that we have been provided with. We understand that accidents happen and although our couriers will attempt to deliver your order, if unsuccessful, they will return it back to us. Once the parcel has been returned and inspected in our warehouse, we will issue a refund and email you to let you know.

 The alternative solution would be to attempt to cancel the order so you can order again online to the correct address.

Only where further clarification on the address is needed i.e typo error, will we attempt to reach out to our couriers to update this. We can not guarantee that the address can be changed although we will try our best to get this done for you! 

We will do our best to send all of your items together in one parcel. If we cannot fit them all in one parcel, they will be split and sent separately. Please note that they may arrive on different days however you will receive an email to confirm if your order has been split. Please refer to this for further information.

Here at BargainMax we are always looking for ways to reduce our impact on the environment therefore we may send out items in their original product packaging, this of course isn't at the expense of the protection to the product during transit. We'd always suggest keeping a close eye on your tracking to ensure you are available when your order is received. This will avoid any surprises being revealed to recipients if you are ordering for a special occasion.

We're happy to accept any items that you no longer require and that are returned to us, at your own cost, for a period of up to *30 days from the date of delivery.

The condition of the item needs to be unopened and sealed in its original condition. Please print and complete the returns form and attach it to the parcel, a handwritten slip with your order number would do just fine if you are unable to print. If your parcel is received back to our warehouse without this information, we will be unable to issue a refund. Please return to :

 Bargainmax LTD
Duke Mill
Refuge Street,
Shaw,
OL2 8RH

 Returns can take up to 14 days to be received and processed however once your parcel is back in our warehouse, we will issue a refund via your original payment method. We will also send you an email when this has been done.

*During the festive period any items ordered from 1st November can be returned up until 30th January

We're happy to accept any items that you no longer require and that are returned to us, at your own cost, for a period of up to *30 days from the delivery date.

The condition of the item needs to be unopened and sealed in its original condition. Please print and complete the returns form and attach it to the parcel, a handwritten slip with your order number would do just fine if you are unable to print. If your parcel is received back to our warehouse without this information, we will be unable to issue a refund.

Please return to :

Bargainmax LTD
Duke Mill
Refuge Street,
Shaw,
OL2 8RH

Returns can take up to 14 days to be received and processed however once your parcel is back in our warehouse, we will issue a refund via your original payment method. We will also send you an email when this has been done.

*During the festive period any items ordered from 1st November can be returned up until 30th January

Returns can take up to 14 days* to be received and processed back in our warehouse. Don’t worry, we will issue a refund via your original payment method once we've received your returned item(s) and send you an email when this has been done.

*During busy periods such as Christmas this can be longer as it may take longer for couriers to return your parcel to us.

Oh No! We are sorry to hear that your item isn’t working.

Did you know most toys have short life batteries as standard that are usually only suitable for the ‘Try Me’ function. If your item does require batteries, can you try replacing them as this is likely to resolve the issue.

If the item continues to be faulty or doesn’t require batteries, please  provide a video that shows the issue using WhatsApp , so that a member of our amazing Customer Service Team can help. Remember to include your order number, full name and address when you send your video to us.

Please ensure you check your item is as it should be when you receive your order and report any missing parts or damaged items within 30 days. We may not be able to provide a replacement for issues reported after this time.

Please complete this form and include a picture that shows the issue or missing part number from the instuction booklet, so that a member of our amazing Customer Service Team can help.

To place an order, first select the item and add it to your basket. From here you can either continue shopping or head to the checkout page.

If you have finished browsing, simply click the basket symbol in the top right hand corner of the page to continue to check out.

If you change your mind and no longer want your order, please contact us here before your item has been dispatched and we will be able to cancel it for you. If we have dispatched your order we will not be able to process the cancellation.

Please see our returns information here.

It is possible that your order may not arrive together and has been split into different parcels. You should have received an email to confirm how many packages your order has been split into.

If this isn't the case and you are missing an item from your order, please contact us immediately so that we can get this resolved for you. You will need to upload pictures showing the parcel in which your order arrived.